A BPO for Individuals & Small Businesses
Admin Support & Market Research, handled for you
UH035 is a Business Process Outsourcing partner that takes the backend off your plate. Whether you are a solo professional or a growing SME, we cover Admin Support (outsourcing, web tools, social media) and Market Research (social research, planning, SOPs, web dev).
Who We Help & How We Engage
We follow a clear staged plan depending on whether you are a business or an individual.
For Small Businesses
We read your industry's POPIA and ISO duties before writing a single SOP. It starts with:
- Digital marketing setup (Google Business Profile, professional accounts, website for business).
- Admin Support & formalisation (SOPs, processes) built on business and industry standards.
- Funding & outsourcing development for proper business growth.
For Individuals
- Career support: tailored resumes, submissions to recruitment agencies, LinkedIn profile fixes, career guidance.
- Academic & personal admin support: creating assessment or assignment drafts (we do drafts only, writing on behalf of someone is illegal), SOP building for academic or business purposes.
What We Actually Do
Two core service lines. Pick what you need. Combine them anytime.
Admin Support
-
Admin Outsourcing
Data entry, inbox triage, scheduling, report compilation, and monthly retainer support.
-
Web Tool Integration
Connecting Google Workspace, CRMs, and automations so your stack talks to itself.
-
Social Media Management
Content calendars, posting, and community engagement for steady online presence.
Market Research
-
Social Research
POPIA-compliant survey design, data collection, and community findings reports.
-
Social Media Planning
Audience segmentation, competitor scan, and campaign strategy.
-
SOP Development
Single procedures to full ISO-ready operations manuals.
-
Web Development
Landing pages, dashboards, and lightweight sites.
Micro Services: Test the Work
Fixed Prices, No Negotiation Needed
The only set-in-stone rates we offer. Fast turnaround, minimal commitment.
Indicative Project Estimates
- Admin Support (monthly retainer): from R1,500 (5 hrs) to R3,500 (10 hrs)
- SOP Development: single R800, batch of 5 R3,500, full manual R12,000 to R20,000
- Market or Social Research: R2,000 to R6,000 per project
- Web Dev or Tool Integration: from R2,500 project-based
- Digital Marketing Setup: from R2,500 (business onboarding)
- Funding & Formalisation: from R750 scan to R12,000 full grant application
- Career Support (individuals): LinkedIn fix from R500, career pack from R1,200
- Academic or Personal Admin: assessment draft from R350, SOP build from R800
Proven Outcomes
Bottleneck in, system out. Measured results from real engagements.
Abridged Knowledge 035: Scaling in a Formal Incubator
The Bottleneck10,000 job seekers needed a reliable platform. Hosting budget was R45 per month. POPIA compliance was non-negotiable.
The InterventionBuilt a lightweight frontend, optimised the backend, applied ITIL incident protocols, and drafted data-handling SOPs.
The Result99.9% uptime. Zero POPIA breaches. 15 hours of weekly admin returned to the client. Graduated from the RBIDZ incubator programme.
NGO Process Documentation
The BottleneckStaff turnover erased institutional knowledge. Donor audits demanded documented processes no one had written down.
The InterventionCreated 5 SOPs, built POPIA-compliant Google Forms with access logs, and set up a Google Sheet tracker with automated alerts.
The ResultNew staff completed a full data collection cycle in 3 days. The next audit produced zero gaps.
Get in Touch
Route to the right path. We respond within 48 hours. Virtual delivery is standard, on-site work by arrangement.
Small Business path: lungelo@035.co.za
Individual path: admin@035.co.za
Phone or WhatsApp: 084 821 9166 · Send message